FAQ

Our wigs are meticulously crafted in our state-of-the-art facilities located in Lagos, Nigeria. Each wig undergoes a rigorous process of sourcing, processing, and styling to ensure premium quality and durability.

Production times may vary depending on the complexity of the order and current demand. Typically, our standard production time ranges from 1 to 2 weeks. For more accurate timelines, please contact our customer service team who can provide specific details based on your order.

TYes, we regularly offer discounts and promotions to our valued customers. You can stay updated on our latest offers by subscribing to our newsletter or following us on social media platforms (Instagram: @royalhairs).

We understand that each customer has unique preferences. For custom orders, simply contact us with your specifications including hair type, length, color, and style preferences. Our expert team will work closely with you to create a bespoke wig that meets your exact requirements. You can contact us at: info@royalhairs.com

Absolutely. We are committed to ethical practices and sustainability. Our raw donor hair is sourced responsibly from trusted suppliers who adhere to ethical standards and fair trade practices. We ensure that every wig is made with respect for the donors and the environment.

Once your order is placed, you will receive a confirmation email with your order details and tracking information. You can easily track the status of your shipment using the provided tracking number on our website or through our customer service team.

We strive for 100% customer satisfaction. If for any reason you are not completely satisfied with your purchase, please contact us within 24 hour of receiving your order. We offer returns and exchanges on unused wigs with tags intact, subject to our return policy terms and conditions. Please refer to our Returns & Exchanges page for more information.

Yes, we ship our products worldwide. Whether you're located in North America, Europe, Asia, or elsewhere, we ensure safe and timely delivery of your order to your doorstep. Shipping costs and delivery times may vary depending on your location. Please check our Shipping Information page for detailed information.

Our dedicated customer support team is here to assist you with any inquiries or assistance you may need. You can reach us via email at info@royalhairs.com or through our Contact Us page on our website. We aim to respond to all inquiries promptly within 24 hours during business days.

While we primarily operate online to serve customers worldwide, we also have select physical store locations. Please visit our Locations page for details on our branches and showrooms. If you prefer a personalised consultation, feel free to schedule an appointment with our team at one of our locations. We hope this FAQ provides clarity on common questions about our hair products. Should you have a